Privacy Policy

1. Introduction

22 Facility Services ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at 22facilityservices.com.au or engaging our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and business name (submitted via our contact or quote request form)
• Service enquiry details and message content relating to office-cleaning or window-cleaning services
• Technical data such as IP address, browser type, and pages visited (collected automatically via server logs)

We do not collect sensitive information (as defined by the Privacy Act) unless you voluntarily provide it.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes for our office-cleaning or window-cleaning services
• Deliver the office-cleaning or window-cleaning services you have engaged us for
• Communicate with you about your service, including scheduling and updates
• Improve our website and service offerings
• Comply with legal obligations

We will not use your information for direct marketing without your consent.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information to:

• Our staff and contractors who need it to deliver your requested services
• Third-party service providers who assist us in operating our website or business (e.g. email delivery, form processing), under confidentiality obligations
• Regulatory authorities or law enforcement where required by law

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses HTTPS encryption for all data in transit. Access to personal information is restricted to authorised personnel only.

No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can disable cookies through your browser settings; however, some features of the site may not function correctly without them.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, out of date, or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

8. Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, we securely destroy or de-identify the information.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us directly. We will investigate and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

For privacy-related enquiries, corrections, or complaints, please contact: